Return & Exchange Policy

Thank you for shopping with us.

 If you are reading this policy before placing your order and you are looking for something specific (shape, colour, or size etc.), please contact us first and we can find you the perfect piece!

We specialise in providing quality products and at the best pricing. Since inception that has been our motto to delivery happiness to our customers through our products.

We are very particular in curating our products and making available to our customers. Since our products are special in nature, once you receive the crystals, they connect you with their vibrational healing properties and start working on your intuition and energy. it makes us difficult to accept any returns or refunds of them.

• Shipping rates are based on (1) the shipping provider, (2) package weight, (3) package dimensions and (4) your location.
• All shipments are made to the address that you provide at checkout. To ensure that your package gets to you as quickly as possible, please make sure the shipping address is correct and up to date.
  • If you submit an incorrect address, please let us know as soon as possible. If your order has not shipped, we can change the delivery address for you. We are unable to change your address once your package has shipped.
  • If a package is delivered to an incorrect address that was provided by a customer, we cannot issue a refund.
  • If a package is returned to us due to an incorrect address, we can issue a refund for the cost of the items only (less shipping) or reship the package if you pay for us to reship it.

Order Processing

• Our goal is to ship all website orders within 4-15 business day, although we do not and cannot guarantee it. Please note that we observe holidays and weekends as non-business days.
• There will be occasional instances where shipments cannot be made on time due to unforeseeable circumstances. Some examples include:

• Holiday or local Procession
• Weather conditions.
• Forced government shutdown due to COVID-19 or another reason.

We do always welcome suggestions for improvisations. Kindly mail us your valuable inputs at enchantingkrystals@gmail.com